Summary of 10 criteria to consider when choosing a hotel management software

You are struggling to find a hotel management software solution among countless options, so what criteria must a good hotel management software meet?

Choosing hotel management software based on what criteria?

With nearly 20 years of experience working in the field of software production and business, Founder of 63Stravel will help you choose the most suitable hotel management software based on the following criteria:

1. Easy to use: Hotel management software must have an interface that is easy to read and use, making it easy for hotel staff to learn and work.  This is a tool that supports hotel personnel in their regular and daily work. So if it is difficult to use, you have indeed failed from the first step, employees will not use it or will find ways to oppose it or simply use it and errors will often occur during operation. Solution:

Look for at least 3 (three) and as many as 5(five) hotel management software solution providers available in the market and ask them to Demo (test) the product. After the Demo is finished, please get your employees' opinions to choose 2(two) products.

2. Features and functions:

The software must have basic features for hotel management, including: reservation management, customer management, payment, room status management.

Solution:

To know how a hotel management software functions, you should ask the demo software provider to test or send instructions to perform those functions. You can learn those functions yourself, but it will take more time or sometimes not understanding clearly will lead to a wrong assessment of the features of that hotel management software.

3. Cost:

Consider the cost of registration and software usage, making sure it fits within your hotel's budget. 

The cost of using a hotel management software will have a lot of hidden costs in it, you need to clearly discuss with the supplier what the total cost is to use and the annual costs incurred. How much will it be?

Solution:

Please ask the supplier to send a detailed quote for hotel management software including: Initial cost when starting to use: If it's a subscription, how much is it for 1(one) month, if it's a package, how much is it? Expansion costs: Includes when adding more users, when expanding more hotels, when expanding connection features, when additional functions are needed. Training costs: Includes user training costs, support costs after using the software or training new personnel.

4. Flexibility:

The software needs to be flexible to adapt to hotel processes and regulations. On the market there will be pre-packaged hotel management software product lines and editable hotel management software products. Talk to the supplier about what model their products are.

The advantages of packaged software products are: High stability Costs will be lower Supports easier use

Disadvantages: Difficult to edit and customize according to hotel requirements It is necessary to wait for the next upgraded versions to overcome problems that may be encountered

The advantages of such editing software products are: Flexible to meet the specific requirements and characteristics of each different hotel, Homestay, Resort, Villa Any problems during use will be corrected

Disadvantages: The cost will be high There may be an error in the first paragraph of the edit

5. Security and safety:

Does the software have security measures in place to protect customer information and data? Any software provider will confirm that my product is secure, please ask what security certificates they have. ISO/IEC 27001: International certificate on information security management system. PCI DSS (Payment Card Industry Data Security Standard): Certificate related to credit card information security. GDPR (General Data Protection Regulation): User data privacy compliance certificate in the EU region.

6. Cross-platform:

The software should work on many different devices and operating systems, such as computers, mobile phones and iPads. Today's technology is very developed, a hotel management software that can only run on a computer (PC) will be very outdated and will be very difficult to upgrade. Therefore, when choosing software, choose a product of the future with advanced technology. 

7. Extended features:

The software needs to be extensible to add new features as needed. Can the software integrate with other systems such as CRM, ERP, accounting software, and OTA platforms?

8. Restaurant and utility management:

Can the software manage restaurant services, spas, and other amenities?

9. Support and training:

Does the company providing the software provide technical support and user training?

10. Reporting and data analysis:

Can the software generate reports and analyze data to help with management and decision making?

Above are 10 criteria to choose the hotel management software that best suits you. Depending on the size of the hotel, you can choose the criteria to find the right product.

Wishing your hotel success and development. If you need to sell rooms on the OTA Vietnam 63Stravel platform, please contact us. Or register here    

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Update day : 06/11/2024