The North: Sapa - Lost in Europe (5-star luxury experience Hôtel de la Coupole - MGallery)| 30 Tet

• After paying, if you want to change/cancel the tour, please bring your Travel Ticket to the tour registration office to complete the tour transfer/cancellation procedures and pay the fee according to Vietravel's regulations. Do not handle tour transfer/cancellation cases over the phone. • Trip cancellation time is calculated for working days, excluding Saturdays, Sundays and holidays.

If the tour program is canceled or changed by either party due to a force majeure reason such as fire, weather, accident, natural disaster, war, epidemic, postponement, relocation, cancellation or replacement changes of public transportation or other force majeure events according to the law...), then Vietravel will not bear any obligation to compensate for any losses that have occurred and will not bear any responsibility. any legal. However, each party is responsible for trying its best to help the injured party to minimize losses caused by force majeure. Service refunds in case of tour cancellation due to force majeure events will depend on the regulations and conditions of service providers, refund time (if any) is from 60 - 90 days

For further information, please contact us: RETAIL CUSTOMERS - DOMESTIC TOURISM 190 PASTEUR, VO THI SAU WARD, DISTRICT 3, HCMC Phone: (84-28) 3822 8898 (ext: 1173, 1359, 1230, 1236) Consulting hotline from 8am - 11pm: 1900 1839 VIETRAVEL WISHES YOU A HAPPY TRIP

- Round-trip airfare with Vietnam Airlines - Hotel Hôtel de la Coupole - Mgallery 5* - Classic room class according to the standard of 2 guests/room + Check-in time: From 2:00 p.m. on the day of arrival. + Check-out time: Before 12:00 on the day of departure. - Car for sightseeing according to the program (number of seats depends on the number of guests) - Meals are listed according to the program. - Sightseeing tickets according to the program. - Vietnamese tour guide connecting the route - Travel insurance with the highest compensation level of 120,000,000 VND/case - Vietravel hat + Mineral water + Cold towel - Tax

• Other costs not included in the price • Personal expenses: meals outside the program, laundry, excess baggage, single room surcharge. • Cost of upgrading air tickets.

- Children under 5 years old: 50% of adult price (no separate bed). Two adults can only accompany 1 child under 5 years old. The second child will pay the fee according to regulations for ages 5 to under 12 years old and a single room surcharge. - Children from 5 - under 12 years old: 75% of adult price (without separate bed). Two adults can only accompany 1 child from 5 - under 12 years old, the second child or more must buy a single bed. - Children 12 years and older will be counted as adults.

• When registering, please provide identification documents for all passengers: ID card/CCCD/Passport/Birth certificate (children under 14 years old). In case of online registration via www.travel.com.vn, please enter the correct name in the following order: Full name/middle name/airline ticket issuing name. When registering, please provide your name according to your identification document. When going on tour, bring that identification document with you. • Regulations on identification documents when going on tour: - Guests of Vietnamese nationality: Children under 14 years old Original birth certificate/original valid passport. Children 14 years and older and Adults Original valid ID card/CCCD/Passport. Note that children over 14 years old are required to have an ID card/CCCD/Passport to check in or a Certificate of Identity according to the prescribed form and is only valid within 30 days from the date of confirmation. - Guests of foreign nationality or overseas Vietnamese: When going on tour, please bring your original passport or green card with entry visa (visa stuck in passport or separate sheet or visa exemption book, other types). This document must have a Vietnam entry stamp and is still valid for use according to regulations when going on tour). • Gathering information: At Tan Son Nhat airport, Domestic departure terminal, 2 hours before flight time • Luggage information when going on tour, carry-on baggage under 12kg/person - size no more than: 56cm x 36cm x 23cm, liquid volume no more than 100ml. Check-in 20kg/person - size no more than: 119cm x 119cm x 81cm. Items that are not accepted as checked baggage or transported in baggage according to aviation regulations • In case you provide the wrong name or arrive late for the flight, please pay the ticket change fee or buy a new ticket according to the Airline's regulations (if the flight has available seats). • Because flights depend on airlines, flight times may change without prior notice. Depending on the actual situation, the program and attractions can flexibly change the order of destinations to suit actual flight time and weather conditions. - Vietravel will not be responsible for ensuring attractions in the following cases: + Natural disasters occur: storms, floods, droughts, earthquakes... + Security incidents: terrorism, protests + Aviation incidents: technical problems, security problems, flight departures, cancellations, delays. • If the above cases occur, Vietravel will consider refunding non-sightseeing expenses to guests as possible (after deducting the services performed... and is not responsible for additional compensation). any other costs). • After you have checked in and received your boarding pass, please keep it carefully and be sure to board the plane on time. Vietravel is not responsible in case a passenger loses their boarding pass and does not board the plane at the scheduled time of the Airline. • Hotel/resort rooms may have rooms that are not close to each other, not on the same floor, rooms with one double bed or two single beds are not as requested, depending on the actual situation of each hotel/resort. • In case you travel in a group of 03 guests, Vietravel will provide 01 room for 03 guests with 01 large bed 1m6 and 01 mobile extra bed from 0.8 - 1.2m (extrabed). In case you need to stay separately, please pay the single room surcharge according to regulations. • In case you request to upgrade to a more advanced room type, please contact the route manager and make additional payments depending on the requested room type (if any). • For island tour programs, in case you are unwell, have a medical history or have stimulants in your body (alcohol, beer...), you should not bathe & scuba dive to ensure safety. • Commitment to being consulted and clearly understanding and agreeing to the relevant regulations on health conditions when participating in the travel program. Female guests aged 55 years or older and male guests aged 60 or older: should be accompanied by a relative under 55 years old (in good health). For guests aged 70 and over: Must be accompanied by a relative under 55 years old (in good health). Limited to accepting guests aged 80 and over. Guests over 80 years old do not have insurance. If you are pregnant, please notify the tour sales staff at the time of registration. You must get a doctor's opinion before going on a tour. You are responsible for your health and that of your fetus during the tour program. When going on tour, you must bring your pregnancy check-up book and identification documents according to airline regulations. Pregnancy weeks from 28 weeks onwards must bring a prenatal examination certificate within the last 7 days. Commit yourself and your loved ones to be completely healthy enough to travel according to the program. Agree to waive all legal liability, no complaints, no compensation claims for Vietravel in general and Vietravel employees in particular for all issues related to the health status of customers when Join a tour or use services provided by Vietravel. You commit to bear all costs arising outside the tour program related to resolving health risks (accommodation, transportation, medical examination and treatment costs...) - except for costs under Insurance items will be reimbursed by the Insurance Company according to regulations. • If you need to issue an invoice, please provide invoice information to the tour sales staff immediately upon registration or before full payment. Do not accept invoices after the tour has ended. • Please carefully read the program, tour price, items included and not included in the program, and tour cancellation conditions on the payment receipt. Depending on registration time, sales channel, tour price may change. In case you do not come directly to register for the tour but someone else comes to register, please carefully learn about the program from the person who registered for you.

- Transfer to other tourist routes 20 days before departure date: No cost. - If canceling or switching to other tours immediately after registration 15-19 days before departure date: Tour cancellation cost: 50% of tour deposit. - If canceling or switching to other tours 12-14 days before departure date: Tour cancellation cost: 100% tour deposit. - If tour is canceled within 08-11 days before departure date: Tour cancellation cost: 50% of tour price.

- Transfer to other tourist routes 30 days before departure date: No cost. - If canceling or switching to other tours immediately after registering 25-29 days before departure date: Tour cancellation cost: 50% of tour deposit. - If canceling or switching to other tours 20-24 days before departure date: Tour cancellation cost: 100% tour deposit. - If tour is canceled within 17-19 days before departure date: Tour cancellation cost: 50% of tour price. - If tour is canceled within 08-16 days before departure date: Tour cancellation cost: 70% of tour price. - If tour is canceled within 02-07 days before departure date: Tour cancellation cost: 90% of tour ticket price. - If tour is canceled within 1 day before departure date: Tour cancellation cost: 100% of tour ticket price. - Tour cancellation time is calculated for working days, excluding Saturdays, Sundays and holidays.